Restoring a purchase

Purchases are attached to your Apple Account, not to a device. Restoring re-checks that account.

Restore

1. Open the app’s purchase section in Settings.
2. Tap Restore Purchases.
3. Confirm with your Apple Account if asked.

Do this on the device where the purchase is missing.

If it still does not unlock

Work through these in order:

1. Check the Apple Account. Confirm that the device is signed into the Apple Account used for the purchase. On the device: Settings ▸ [your name], or App Store ▸ your name on Mac.
2. Confirm it is the same app. Each app is a separate purchase, so buying Orbit does not unlock Beacon.
3. Check the subscription is still active in Settings ▸ [your name] ▸ Subscriptions. An expired subscription does not restore active access.
4. Make sure the device is online. Restoring needs to reach the App Store.
5. Quit and reopen the app. Entitlements are re-read at launch.

Family Sharing

If the purchase was made by someone else in your family group, see Family Sharing. The restore steps are the same, but it must be shared first.

Still not working

Email support@wellscode.com with:

• Which app and which plan you bought
• Roughly when you bought it
• The output of Settings ▸ About ▸ Copy Full Diagnostics

Please do not send a receipt, order number or any payment details. They are not needed, and we cannot verify a purchase from them. Apple owns the transaction record; the diagnostics tell us what the app is actually seeing.